Operations Officer (Japanese Speaker) (Bali)

KonsultasiFresh Graduate

ID55459

IndustriKonsultasi

TipeContract

LokasiBali

Deskripsi Pekerjaan

Review visa-related documents, check applications for completeness, and collect all required materials for processing.
Respond to applicant inquiries in person, by email, and by telephone, providing clear and professional guidance.
Handle cash and banking transactions when assigned, ensuring accuracy and compliance with internal policies.
Enter, verify, and maintain application data in the system accurately and promptly.
Coordinate administrative and logistics activities related to passport delivery to consulates, applicants, and logistics providers.
Follow standard operating procedures and work manuals to ensure consistent and compliant service delivery.
Explain available value-added services to applicants and ensure that requested services are delivered correctly.
Encourage applicants to provide feedback on service quality and report relevant insights to the Operations team.
Ensure each case is completed within the required turnaround time.
Support the Deputy Manager or Operations Manager in carrying out assigned operational projects.

Education: Minimum Diploma degree.
Language: Business-level Japanese proficiency with JLPT N2 certification.
Experience: Minimum 1 year of experience in the travel and tourism or service industry.

Bahasa JepangJLPT N2

Bahasa InggrisConversational

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Estimasi GajiIDR 5jt - 7jt/bln